Are you worried that your calls are being diverted to another number? Either if you set up call forwarding on your MTN line on purpose or if it was activated mistakenly by you or another person, this article is a complete guide to helping you cancel any call divert on your line.
You will learn how to deactivate call forwarding on MTN line in three different ways. This is with the aim to provide you with alternative ways of canceling call diverts on your MTN line anytime you wish without any hassle.
To begin, let’s take a look at why activating call forwarding is important and what you need to know before deactivating it.
What is call forwarding and its usefulness?
Call forwarding is a useful feature that allows you to redirect incoming calls from one phone number to another. It’s a convenient way to stay connected even when you’re unable to answer your phone.
However, there may be times when you need to deactivate call forwarding on your MTN line. Perhaps you’ve finished your trip, or maybe you’ve found another phone to use. Whatever your reason, deactivating call forwarding is a simple process that can be done in a few easy steps.
First of all, you need to Check if Call Forwarding is Active on your line
How to check if you have active call forwarding on your MTN line
Before you can deactivate call forwarding on your MTN line, you need to make sure that it’s actually active. To do this, you can dial *21# from your phone and press the call button. If call forwarding is active, you’ll see a message on your screen that says “Call forwarding is active.” If call forwarding is not active, you’ll see a message that says “Call forwarding is not active.”
How to deactivate call forwarding on MTN
Here are three methods you can choose from to deactivate call forwarding on MTN:
- Using USSD Code
- From Phone settings
- By contact MTN customer care
Deactivate Call Forwarding on MTN line using USSD Code
If you’ve confirmed that call forwarding is active on your MTN line, you can proceed with deactivating it. To do this, simply dial ##002# from your phone and press the call button. You should see a message on your screen that says, “Call forwarding has been deactivated.” This ensures that all diverted calls on your line have been canceled. This method is effective for MTN Nigeria, Uganda, and even South Africa.
If your intention is to cancel only the specific call-forwarding option, such as:
- Call divert when busy; dial ##67# to deactivate. dial *#67# to confirm the cancellation or check the status of the call forwarding to another number on MTN when busy.
- Call divert when no answer; Dial ##61# to deactivate it on your MTN Line.
- Call forwarding when a line is not reachable; dial ##62# to deactivate.
To make sure that call forwarding has been successfully deactivated, you can once again dial any of these codes: *21#, *#61#, *#62#, or *#67# from your phone and press the call button. This time, you should see a message on your screen that says “Call forwarding is not active.” If you see this message, it means that call forwarding has been successfully deactivated on your MTN line.
There are also alternative methods to deactivate call forwarding on MTN that you can try if the above steps do not work for you.
Deactivate call forwarding on MTN through phone settings
You can deactivate call forwarding on your MTN line by accessing the settings menu on your phone. The steps to do this may vary depending on the type of phone you have: iPhone, Android, or feature phone. but generally, you can follow these steps:
- Go to the Settings menu on your phone
- Tap on the Phone option
- Select Call Forwarding
- Tap on the option to deactivate call forwarding
Ask MTN customer care to deactivate call forwarding on your line
If you’re having trouble deactivating call forwarding on your MTN line using the aforementioned methods, you can contact MTN customer care for assistance. They’ll be able to guide you through the process and help you deactivate call forwarding. This method is useful even when you can’t access the line you want to deactivate call forwarding on.
To contact MTN customer care, dial 180 from your MTN line if you are in Nigeria, or call 135 for MTN South or 100 for MTN Uganda. You can also visit an MTN service center to get help in person.
How to activate call forwarding on your MTN line again
In the event that you still need to activate the call forwarding or call divert service on your line, you can simply dial **21*(the number you want to divert calls to)*11#. For example, dial **21*08033333333*11# to divert your calls to 08033333333.
Deactivating call forwarding on your MTN line is a simple process that can be done at any time using any of the methods listed in this article. Try them out and tell us your feedback.